Contact information
Customer Support Email: hello@fancy-stuff.com Response time: Within 1–2 business days
Support Hours Monday – Friday, 9am – 5pm CET (3am – 11am EST)
For order-related inquiries, please include:
- Your order number
- A brief description of your question or issue
We're a small team that genuinely cares about your experience. Every email is read and answered by a real person — no bots, no automated replies.
Returns & Exchanges Please review our Refund Policy before reaching out. Most issues can be resolved quickly when you contact us with your order number and a photo (if applicable).
Where is my order? Once your order ships, you'll receive a tracking email. If you haven't received tracking info within 3 business days of ordering, reach out to us at hello@fancy-stuff.com and we'll look into it right away.